Virtual Assistant to support Patients
This solution simplifies requests for information and interactions with citizens through natural language (voice/text), from the procedure for making and managing appointments to questions about preparation for exams or visits. Almawave offers 3 types of virtual assistants to support patients:
- For health services
- For reception and acceptance
- For pre-triage
Reduced response times
Improved patient service
Increased number of supported users
Uniform, responsible, and widespread communication
Answers contextualized in natural language
Speed in processing requests
How it works
The Virtual Assistant that makes the difference
Our Virtual Assistant integrates easily with your existing phone platforms and systems, enabling 24/7 multi-channel interactions and multilingual support. Through combined traditional and generative AI, it exhaustively answers questions in natural language, fully managing the dialogue.
Highlights
Humanized dialogue
A combination of traditional and generative AI to answer even generic questions.
Relevant answers
Indexing and summarizing documents based on the most relevant answers.
Intuitive interfaces
Supporting users if they are not satisfied with the information received.
Effective communication
Development of simplified answers to optimize comprehension.
Performance monitoring
Dashboard with analytics and KPIs measuring his efficiency.
Our ready-to-use Virtual Assistants
Finance & Banking
Virtual Assistant for Financial Services
Infrastructure & Transportation
Virtual Assistant for Mobility
Telco & Media
Virtual Assistant for Telco & Media
Tourism
Virtual Assistant for Tourism
Municipality
Virtual Assistant for Resolutions and Decisions
Central Government
Virtual Assistant for Public Administration
Energy & Utilities
Virtual Assistant for Green Transition
Municipality
Virtual Assistant for Tenders
Healthcare
Virtual Assistant to support Clinicians
Use case
Virtual assistants are a valuable resource. They provide immediate answers to patients’ requests, guide and support them through the various procedures, reducing waiting times. This collaboration between technology and healthcare is redefining communication and access to care, making the patient journey easier and more personalized.
For health services
This type of Virtual Assistant manages the booking process by telephone
visits, also providing preparatory information for the exams; contact patients for checks and updates of personal data or to carry out screening enrollment campaigns.
For reception and acceptance
This type of Virtual Assistant supports the search and retrieval of information and documentation, so as to speed up the acceptance processes, optimize hospital reception and patient on-boarding. Its fruition can take place by means of physical instruments such as totems.
For pre-triage
This type of Virtual Assistant directs the patient to the most suitable health service for his case (territorial assistance and COT, 116117).