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We are

400+

people

400+

customers

20+

proprietary solutions

80+

market reports

Our mission

Our goal is to actualize the digital transformation process in everyday life. We enhance knowledge and streamline services, operationalizing the potential of artificial intelligence in complex contexts.

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INNOVATION

We believe in constant innovation and drive change, setting new standards for what AI can achieve. Our advanced solutions go beyond traditional paradigms, offering unique capabilities that redefine the landscape of technology and create real impact.

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NATURAL INTERACTION

We embrace the value of natural interaction, bridging the gap between humans and technology. We strive to create systems that understand, learn and adapt to human language, making technology an extension of the human experience.

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ONE WORLD

Technology and innovation have no boundaries, and “ONE WORLD” symbolizes our commitment to internationalization and sustainability. Our goal? To have a positive impact on businesses and the world, respecting cultural nuances, preserving natural resources, and promoting a sustainable and inclusive global community.

Board of Directors

Talent, expertise and passion are the three fundamental pillars that characterize our people.

The Board’s role is crucial in driving the company’s strategy, ensuring compliance with regulations and creating value for all stakeholders.

Tripi
Marco Tripi

President

Amati
Antonio Amati

Vice President

Sandei
Valeria Sandei

Chief Executive Officer

profumo
Francesco Profumo

Vice President

ciccarelli
Paolo Ciccarelli

Independent Director

De felice
Christian De Felice

Director
non-executive

Fiorentini
Smeraldo Fiorentini

Director
non-executive

Romagnoli
Raniero Romagnoli

Director
non-executive

Torchia
Luisa Torchia

Director
non-executive

Tripi

Marco Tripi

President

President of Almawave, Marco Tripi also holds the positions of CEO of Almaviva and Almaviva do Brasil.
He was born in Rome in 1969 and has a degree in Economics and Commerce.
In 1997, he worked in the Marketing Department of BNL Multiservizi, the IT and telematics services company of the BNL Group.
In 1999, he joined the Almaviva Group, first as Marketing Director and, since 2001, as Managing Director.
In 2008, he joined the Board of Directors of the Union of Industrialists and Enterprises of Rome.
In March 2010, he was appointed Vice President of the Board of Directors of Assinform – the Italian Association for Information Technology linked to Confindustria.
Since June 2013, he has been a member of the Board of Assonime (Association of Italian Joint-Stock Companies).
In September 2016 he was appointed, for the four-year period 2016-2020, Vice President with responsibility for the Digital Transformation of Unindustria Lazio, where he had previously held the position of Vice President with responsibility for the development of the Digital Agenda and Simplification.
In June 2018, he was elected, for the two-year period 2018-2020, as a member of the General Council of the Assembly of Asstel, the trade association of telecommunications companies belonging to Confindustria, where, from 2008 to 2015, he had held the position of Vice President.

Amati

Antonio Amati

Vice President

Besides being Vice President of Almawave, he holds the position of General Manager of the IT Division, is President of Almaviva Digitaltec, Lombardia Gestione, WEDOO and ReActive and Sole Director of Data Jam.
He is a member of the Board of Directors of Almaviva and of SIN, a public law company controlled by Agea, a member of Cor, the joint Cnipa and Enterprise committee for the management of the SPC contract for interoperability between public administrations and Vice President of the Information Technology Section of Unindustria.
Born in Rome in 1958, he holds a degree in Philosophy and, in addition to a Master’s degree in Strategic Planning from SDA Bocconi, he has obtained numerous specialisations in European universities.
From 1986 to ’95 he held progressively more important positions at Database Informatica, until becoming Director of Strategic Business Area.
In 1995 he joined EDS Italia as Sales Director.
In 1999, he became Managing Director of EDS PA, dedicated to the public sector. In this company, he managed the start-up of interoperability services for Consip, Ministry of Justice, INPS, INAIL, INPDAP.
From 2000 to 2002, he was Managing Director of Voinoi (Acea Group).
In 2002, he was Director of the Government area of Finsiel.
From 2005, as Director of Almaviva’s Central Public Administration area, he oversaw the company’s participation in important country projects, such as: the electronic passport, the National Services Card, the Regional Services Card of the Lombardy Region.

Sandei

Valeria Sandei

Chief Executive Officer

Valeria Sandei is CEO of Almawave, a subsidiary of the Almaviva Group and listed on Euronext Growth Milan (AIW.MI), active in the field of Data & Artificial Intelligence.
She is President of The Data Appeal Company, SisTer, Almawave do Brasil, Almawave USA and Mabrian Technologies, vice-president of the Fondazione Musica per Roma and Counselor of OBDA Systems (formerly a spin-off of La Sapienza University of Rome).
She is a member of the B7 Advisory Board, co-author of 3 US Patents, TEDx speaker and among Forbes List of Italy’s 100 Most Powerful Women in 2021 and among the 100 Women in Conversational AI 2023.
In 2023, she received the “Mela d’Oro 2023” Award for the management of the Bellisario Foundation, the Excellence Key Award, and the CEOforLIFE Award 2023, in the area of “Innovation”. She was also awarded the Business Excellence Award for Innovation sponsored by the Italian Stock Exchange, a Como lake Award in the “Artificial Intelligence and Metaverse” category and, in 2022, the AssoNEXT “Best ESG Identity” Award.
Graduated with honors in Economics of Financial Markets at Bocconi University, she started her professional career at JP Morgan, then at Accenture (Strategy Financial Services).
She has been with the Almaviva Group since 2004, where she has held various positions, including the Group’s Strategic Marketing Officer. Since 2007 she has been appointed CEO of Almawave, group that she led to the listing on the Milan Stock Exchange in March 2021.

profumo

Francesco Profumo

Vice President

He holds a degree in Electrical Engineering from Turin Polytechnic. He is Professor of Electrical Machines and Drives at the Polytechnic of Turin and Professor in Charge at the University of Bologna. In 2003, he was appointed Dean of the Faculty of Engineering and has held the position of Rector of Turin Polytechnic since October 2005. He was President of the National Research Council and Minister of Education, University and Research. In addition, he was Chairman of the Council of the European Space Agency, of the Collège des Ingénieurs and of the Board of Directors of IREN S.p.A. and Inwit S.p.A.. Since 2019 he has been President of ACRI (Association of Foundations and Savings Banks S.p.A.), since 2016 he has been President of the Compagnia di San Paolo Foundation, and since 2014 he has been President of the ESCP Business School and the Bruno Kessler Foundation.

ciccarelli

Paolo Ciccarelli

Independent Director

He graduated in Business Administration in 1982 and has been a chartered accountant since 1985. Between 1990 and 1994 he worked at the Fininvest Group, also taking part in new business development projects. In July 1994, he was appointed Head of Administration, Finance and Control of the Board of Borsa Italiana. Within the Borsa Italiana Group, he also held the positions of Chief Financial Officer and Director of the Cassa di Compensazione e Garanzia. He was also Director of Finance of the London Stock Exchange and, from June 2008 to September 2010, Chief Financial Officer of Barclays Italia and Chairman of Barclays Family S.p.A.. He has held and still holds various positions on the Boards of Directors of listed and unlisted companies. He is an independent Director of Almaviva S.p.A.

De felice

Christian De Felice

Director
non-executive

He holds a degree in statistics and actuarial science from the University of Rome ‘La Sapienza’. He started his career at the London office of Banca di Roma, then he was Treasurer at Omnitel (now Vodafone), Head of Finance and Treasury for three years at e.Biscom (now Fastweb) and Finance Director of Safilo Group for seven years. Since 2012 he has been a member of the Board of Directors of Almaviva. In addition, he is Chief Financial Officer of the Almaviva Group and member of the Board of Directors of several companies of the Almaviva Group.

Fiorentini

Smeraldo Fiorentini

Director
non-executive

He holds a degree in computer science from the University of Salerno. He has worked with leading consulting companies: Arthur Andersen S.p.A. (from 1999 to 2002, as a senior manager); Ernst & Young S.p.A. (from 2002 to 2004, as a manager); Deloitte&Touche S.p.A. (from 2004 to 2009, as a partner). He is General Manager of the Transportation division of Almaviva S.p.A. and has been a member of its Board of Directors since May 2020. In addition, he is Chairman of the Board of Directors of several companies of the Almaviva Group.

Romagnoli

Raniero Romagnoli

Director
non-executive

He graduated in Computer Science from the University of Rome ‘La Sapienza’ and did a research period at Sidney University in 1997. He started his professional career in 1998, holding various positions in leading international companies such as Atos Origin, Hewlett-Packard and RSA/EMC. Since 2011, he has been working at Almawave, initially as Director of Research and Development and Product Manager, and since 2016 as Chief Technology Officer. He is Managing Director of OBDA Systems.

Torchia

Luisa Torchia

Director
non-executive

Torchia graduated from the Faculty of Law of Rome in 1978. Since November 1994, she has been full professor of administrative law and, since 1 June 2004, she has been full professor of administrative law at the Faculty of Law of Roma Tre. She studied and taught at various Italian and foreign universities and research institutes, including Nuffield College, Oxford, St-John’s College, Cambridge, Princeton University, the Max Planck Institute in Heidelberg and the London School of Economics. During her long academic career, she has collaborated with numerous scientific journals, as an author as well as a member of the related management committees. She was also Chair of the Scientific Technical Committee for Strategic Control in State Administrations and was a member of numerous study commissions on administrative reforms. She has also been a member of various Boards of Directors.

Management Team

Our Management team is the beating heart of the company, with a vision for sustainable growth and unwavering dedication to excellence.

The Board, with its various experiences and expertise, enriches our perspective towards a digital future.

Romagnoli
Raniero Romagnoli

Chief Technology Officer
CEO OBDA Systems

Paravento
Paolo Angelo Paravento

Chief Sales & Revenue Officer
CEO Sister

Diotallevi
Davide Diotallevi

Chief Financial Officer

cerqua
Antonio Cerqua

Chief Innovation Officer

Saracino
Dario Saracino

Chief Delivery Officer

Lalli
Mirko Lalli

CEO The Data Appeal Company

Pannacci4
Simona Pannacci

HR Lead

Domenico Rossi
Domenico Rossi

CEO Almawave do Brasil
Senior Vice President Operation di Almaviva do Brasil

Romagnoli

Raniero Romagnoli

Chief Technology Officer
CEO OBDA Systems

Paravento

Paolo Angelo Paravento

Chief Sales & Revenue Officer
CEO Sister

Diotallevi

Davide Diotallevi

Chief Financial Officer

cerqua

Antonio Cerqua

Chief Innovation Officer

Saracino

Dario Saracino

Chief Delivery Officer

Lalli

Mirko Lalli

CEO The Data Appeal Company

Pannacci4

Simona Pannacci

HR Lead

Domenico Rossi

Domenico Rossi

CEO Almawave do Brasil
Senior Vice President Operation di Almaviva do Brasil

Group Companies

Logo_AWDOBRASIL

People-centric and Made in Italy technology for the Latin American market.

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Products and solutions for extracting key information from complex data sets.

Logo_DataAppeal2

Unique combination of data, sentiment and market trends for destination success.

Logo_SISTER

Consultancy and professional services to companies in the field of Geographical Information Systems (GIS).

Logo_OBDA

Products and solutions for extracting key information from large and complex datasets.

Logo_Mabrian2

Solutions in Travel and Destination Intelligence with focus on data analytics and decision intelligence.

Market Reports

Thanks to its proprietary technologies, Almawave is mentioned in over 70 reports from some of the main multinationals providing strategic consultancy, research and market analysis in the world of Information Technology.

80+

REPORTS

GARTNER

FORRESTER

MARKETS AND MARKETS

OPUS RESEARCH

FROST & SULLIVAN

MAXIMIZE
MARKET RESEARCH

GARTNER

FORRESTER

MARKETS AND MARKETS

OPUS RESEARCH

FROST & SULLIVAN

MAXIMIZE
MARKET RESEARCH

Certifications

Almawave has always operated under the highest quality standards and has achieved the most important certifications internationally.

ISO_9001

ISO 9001

Quality management systems

ISOIEC_27001

ISO/IEC 27001

Information security management system

SA_8000

SA 8000

Social-accountability management system

ISO_13485

ISO 13485

Management system for medical devices

UNI_PDR_125

UNI PDR 125

Gender equality

STAR

STAR (CSA)

Management system for secure cloud computing environments

MDR

MDR CERTIFICATE

Certification of CE marking related to medical devices

ISO_9001

ISO 9001

Quality management systems

ISOIEC_27001

ISO/IEC 27001

Information security management system

SA_8000

SA 8000

Social-accountability management system

ISO_13485

ISO 13485

Management system for medical devices

UNI_PDR_125

UNI PDR 125

Gender equality

STAR

STAR (CSA)

Management system for secure cloud computing environments

MDR

MDR CERTIFICATE

Certification of CE marking related to medical devices

Prizes and Awards

Business Excellence Award 2023

eccellenze

ComoLake 2023

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Special Excellence Key Award

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“Mela d’Oro 2023” Award for the management

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Ceo for Life Awards

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Women Leaders of Conversational AI

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ABT Awards

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Almawave on Capital, selected among the most representative enablers of AI technologies

Capital

Almawave recognized as “Top 10 Artificial Intelligence Solutions Provider for Finance in Europe 2022” from Financial Services Review

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Almawave recognized as Representative Vendor in Gartner®’s Market Guide for Contact Centre Workforce Engagement Management

Almawave has been recognized as a Representative Vendor in Gartner®’s Market Guide for Contact Centre Workforce Engagement Management, published on 18 May 2022, by analysts Jim Davies, Jim Robinson, Mark Dauigoy.

 

Almawave recognized among Medium $12M-$100M-revenue vendors in The Customer Feedback Management Landscape, Q3 2022 report

Almawave has been recognized and included in The Customer Feedback Management Landscape, Q3 2022 – Forrester’s Overview of 40 Providers report.

 

Almawave recognized by CIO Review among 10 companies at the forefront of conversational AI solutions

Almawave has been recognized by CIO Review as one of the top 10 companies at the forefront of providing conversational AI solutions that enhance and transform business.

 

SMAU 2022 Innovation Award

The INPS Digital Pensions Advisor, realised with Almawave’s Iride technology, won the Smau 2022 Innovation Award.

Almawave do Brasil is a finalist in the 22nd ABT Award

The ABT Award is the largest Customer Relationship award in Brazil and its purpose is to recognize and disseminate best practices in this area, turning the winning cases into a reference for the market.

 

Almawave included in Gartner® report ‘Competitive Landscape: Conversational AI Platform Providers’

Almawave was included in the Gartner report “Competitive Landscape: Conversational AI Platform Providers” by Arup Roy, published on 31 October 2022, among providers with revenues between $15 and $50 million.

 

AssoNEXT Best ESG Identity Award

Almawave won the AssoNEXT Best ESG Identity award, for having undertaken with significant awareness the path of sustainability, integrating the various social, environmental and governance aspects, both in the offer of products and services to the market, and in the operation of the business, generating a synergy that allows the company to favour an ethical, inclusive and environmentally friendly digital transition.

International recognition by Forrester analysts for Almawave technologies

Almawave was recognized and included by Forrester analysts in Now Tech: Conversational Intelligence, Q2 2021 – Forrester’s Overview Of 41 Conversational Intelligence Providers, by Kjell Carlsson, PhD, Ian Jacobs with Daniel Hong, Hailey Colin, Madison Bakala, June 2021.

 

100 Forbes Italian Women 2021

Valeria Sandei was named one of the 100 most influential women in the world by ‘Forbes’ magazine.

Best Practices 2020 Award – Frost & Sullivan Excellence Category, Competitive Strategy Innovation & Leadership in Contact Centre Outsourcing Services Industry, Latin America

Almaviva won the award for strategy and technology applied to the Contact Centre Outsourcing Services sector, thanks to its proprietary Almawave technology, which harnesses the power of natural language to support the customer experience.

 

Almawave has been recognized as a representative vendor in the Gartner® “Market Guide for Contact Centre Workforce Engagement Management”.

Gartner recommends that WEM solutions be seen as a strategic priority in customer service organisations, as the level of influence that the frontline experience has on operational efficiency and the customer experience is further crystallized.

 

Almawave listed in the Gartner Market Guide for Speech-to-Text Solutions of 22 April 2020

Almawave has been recognized as a representative vendor in the Gartner Market Guide for Speech-to-Text Solutions.

European Business Awards – Digital Technology, National Winner Award Category

Almawave wins for Italy the National Winner Award, the recognition of cross-border and cross-sector business excellence at European level, among 2,753 companies judged “Ones to Watch” in a list of business excellence.

 

Ones to Watch – Digital Technology Category

Almawave is selected from 20,000 companies in 33 countries for the award dedicated to the most interesting companies at national level.

 

LT-Innovate Award – Category Outstanding Innovation & Technological Excellence, LT – Language Technology Industry Association

Almawave wins the award reserved for the best company committed to promoting language technology for an “intelligent, multilingual and interactive” world.

19th Prêmio ABT Award – ‘Innovation and Technology Solutions’ Category

With the “Iride® Speech Analytics Real Time” project – implemented with proprietary Almawave technology in one of Vivo’s customer service operations centres – Almaviva do Brasil won the award dedicated to the companies in the country that best know how to bring value and innovation to the development of the Digital Customer Management sector.

 

Prêmio CIC Brasil ClienteSA

The success case for an important Global Media Company in the accounting area, realised with the Front-End Iride® CM solution by Almawave, earns the award reserved for the best practices of CRM companies in Latin America.

 

Frost & Sullivan Best Practices Award – Competitive Management BPO category – Europe, Enabling Technology – Leadership Award

Almawave wins award for innovative enabling technology in contact centre business process outsourcing management.

European Business Awards 2019

Almawave has been recognised as a ‘National Winner’ for the year 2019 in the European Business Awards, one of the largest business competitions. Selected out of 2,753 companies as one of the ‘Ones to Watch’ in a list of business excellences published in July and evaluated for the National Winner award by a panel of independent judges, including managers, politicians and academics, Almawave emerged as the best company in Italy in the Digital Technology category and will therefore represent the country for the final stage of the competition.

 

Enabling Technology Leadership Award

Almawave received the European ‘Enabling Technology Leadership Award’ for the Customer Management BPO Industry from Frost & Sullivan for its ability to leverage its proprietary people-centred platform using Artificial Intelligence and innovate customer relationship management.

XVIII Prêmio ABT Award

The success case for client Caixa Seguradora with the Iride® CM and Iride® Text Analytics solution wins the award for the companies in the country best able to bring value and innovation to the development of the Digital Customer Management sector.

 

Le Fonti Awards 2018

Le Fonti Awards honoured the CEO of Almawave, as CEO of the Year Innovation & Leadership, Innovative Customer Experience Solutions.

Innovation Trophee by ENGIE

The Speech Analytics project realised with the Iride Voice technology provided by Almawave, a technological innovation company of the AlmavivA Group, and customised in collaboration with CEFRIEL, Digital Innovation & Design Shop, on the specific needs of ENGIE Italia’s Contact Centre, won the ENGIE Innovation Trophee in the “Commercial and Customer Relations” category.

MIT Technology Award – Category Italy

Almawave wins the Disruptive Innovation Companies award, the recognition of the Italian edition of the MIT Technology Review assigned to the 10 Italian disruptive companies for innovation, technological leap or new business model.

Our offices around the world

We are exploring the world with technology for a digital revolution that crosses borders, enriching ourselves with knowledge and experience in every country we touch.

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