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Gartner

Founded in 1979, with 17,000 active analysts in over 100 countries, Gartner is the world’s leading research and consulting company with a client portfolio of 14,000 companies.

Reports

October 2022

Gartner's Conversational Platform Competitive Landscape

May 2022

Market Guide for Contact Center Workforce Engagement Management

April 2022

Vendor ID Toolkit for Natural Language Technologies

April 2021

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

February 2021

Magic Quadrant for Customer Service BPO

July 2020

Market Guide for Customer Management BPO Service Providers

April 2020

Market Guide for Speech-to-Text Solutions

January 2020

Demystifying the Data Science Lab and AI Hub for Business Analytics

December 2019

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

November 2019

Creating a Data Strategy

July 2019

Competitive Landscape: Customer Management BPO, Worldwide

June 2019

The Gartner Customer Service Technology Vendor Guide, 2019

April 2019

Market Guide for Mobile Workforce Management Systems for Utilities

March 2019

Market Guide for Customer Management BPO Service Providers

January 2019

China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2018'

January 2019

Understanding Your Customers by Using Text Analytics and Natural Language Processing

December 2018

Competitive Landscape: Customer Management BPO Services

November 2018

Market Guide for Text Analytics

October 2018

China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2018'

July 2018

Hype Cycle for Data Science and Machine Learning, 2018

July 2018

Hype Cycle for Analytics and Business Intelligence, 2018

July 2018

Hype Cycle for Imaging and Print Services, 2018

May 2018

The Gartner CRM Vendor Guide, 2018

April 2018

China Summary Translation: 'Competitive Landscape: Speech-to-Text Applications'

March 2018

Competitive Landscape: Speech-to-Text Applications

March 2018

Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning

February 2018

Market Guide for Key Customer Management BPO Service Providers

November 2017

China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2017'

October 2017

China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2017'

August 2017

Hype Cycle for Imaging and Print Services, 2017

July 2017

Hype Cycle for Analytics and Business Intelligence, 2017

July 2017

Hype Cycle for Data Science and Machine Learning, 2017

June 2017

The Gartner CRM Vendor Guide, 2017

May 2017

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

March 2017

Magic Quadrant for Customer Management Contact Center BPO, Worldwide

December 2016

Market Guide for Customer Service and Support Software, Europe

December 2016

Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

November 2016

China Summary Translation: 'How Smart Machine Technologies Will Change Knowledge Management'

November 2016

These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity

October 2016

China Summary Translation: 'Hype Cycle for Business Intelligence and Analytics, 2016'

July 2016

Hype Cycle for Business Intelligence and Analytics, 2016

July 2016

Hype Cycle for Data Science, 2016

July 2016

Hype Cycle for Market Research, 2016

July 2016

How Smart Machine Technologies Will Change Knowledge Management

May 2016

Competitive Landscape: Building Differentiated Customer Management BPO Services

May 2016

The Gartner CRM Vendor Guide, 2016

December 2015

Market Guide for Text Analytics

August 2015

China Summary Translation: The Gartner CRM Vendor Guide, 2015

July 2015

Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017

July 2015

Hype Cycle for Digital Workplace, 2015

July 2015

Hype Cycle for Advanced Analytics and Data Science, 2015

July 2015

Hype Cycle for Customer Analytic Applications, 2015

July 2015

Hype Cycle for CRM Customer Service and Customer Engagement, 2015

July 2015

Hype Cycle for Contact Center Infrastructure, 2015

March 2015

The Gartner CRM Vendor Guide, 2015

September 2014

How to Onboard Customer Engagement Center Agents

August 2014

Hype Cycle for Content and Social Analytics, 2014

August 2014

Understanding the Knowledge Management Vendor Landscape for CRM Customer Service

July 2014

Hype Cycle for Customer Analytic Applications, 2014

July 2014

Hype Cycle for Advanced Analytics and Data Science, 2014

July 2014

Hype Cycle for Digital Workplace, 2014

July 2014

Hype Cycle for CRM Customer Service and Customer Engagement, 2014

July 2014

Hype Cycle for Contact Center Infrastructure, 2014

March 2014

The Gartner CRM Vendor Guide, 2014

March 2014

Market Guide for Contact Center Speech Analytics