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Gartner

Fundada em 1979, com 17 mil analistas ativos em mais de 100 países, a Gartner é a empresa líder mundial em pesquisa e consultoria com uma carteira de clientes de 14.000 empresas.

Relatórios

Outubro 2022

Gartner's Conversational Platform Competitive Landscape

Maio 2022

Market Guide for Contact Center Workforce Engagement Management

Abril 2022

Vendor ID Toolkit for Natural Language Technologies

Abril 2021

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Fevereiro 2021

Magic Quadrant for Customer Service BPO

Julho 2020

Market Guide for Customer Management BPO Service Providers

Abril 2020

Market Guide for Speech-to-Text Solutions

Janeiro 2020

Demystifying the Data Science Lab and AI Hub for Business Analytics

Dezembro 2019

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Novembro 2019

Creating a Data Strategy

Julho 2019

Competitive Landscape: Customer Management BPO, Worldwide

Junho 2019

The Gartner Customer Service Technology Vendor Guide, 2019

Abril 2019

Market Guide for Mobile Workforce Management Systems for Utilities

Março 2019

Market Guide for Customer Management BPO Service Providers

Janeiro 2019

China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2018'

Janeiro 2019

Understanding Your Customers by Using Text Analytics and Natural Language Processing

Dezembro 2018

Competitive Landscape: Customer Management BPO Services

Novembro 2018

Market Guide for Text Analytics

Outubro 2018

China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2018'

Julho 2018

Hype Cycle for Data Science and Machine Learning, 2018

Julho 2018

Hype Cycle for Analytics and Business Intelligence, 2018

Julho 2018

Hype Cycle for Imaging and Print Services, 2018

Maio 2018

The Gartner CRM Vendor Guide, 2018

Abril 2018

China Summary Translation: 'Competitive Landscape: Speech-to-Text Applications'

Março 2018

Competitive Landscape: Speech-to-Text Applications

Março 2018

Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning

Fevereiro 2018

Market Guide for Key Customer Management BPO Service Providers

Novembro 2017

China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2017'

Outubro 2017

China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2017'

Agosto 2017

Hype Cycle for Imaging and Print Services, 2017

Julho 2017

Hype Cycle for Analytics and Business Intelligence, 2017

Julho 2017

Hype Cycle for Data Science and Machine Learning, 2017

Junho 2017

The Gartner CRM Vendor Guide, 2017

Maio 2017

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Março 2017

Magic Quadrant for Customer Management Contact Center BPO, Worldwide

Dezembro 2016

Market Guide for Customer Service and Support Software, Europe

Dezembro 2016

Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

Novembro 2016

China Summary Translation: 'How Smart Machine Technologies Will Change Knowledge Management'

Novembro 2016

These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity

Outubro 2016

China Summary Translation: 'Hype Cycle for Business Intelligence and Analytics, 2016'

Julho 2016

Hype Cycle for Business Intelligence and Analytics, 2016

Julho 2016

Hype Cycle for Data Science, 2016

Julho 2016

Hype Cycle for Market Research, 2016

Julho 2016

How Smart Machine Technologies Will Change Knowledge Management

Maio 2016

Competitive Landscape: Building Differentiated Customer Management BPO Services

Maio 2016

The Gartner CRM Vendor Guide, 2016

Dezembro 2015

Market Guide for Text Analytics

Agosto 2015

China Summary Translation: The Gartner CRM Vendor Guide, 2015

Julho 2015

Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017

Julho 2015

Hype Cycle for Digital Workplace, 2015

Julho 2015

Hype Cycle for Advanced Analytics and Data Science, 2015

Julho 2015

Hype Cycle for Customer Analytic Applications, 2015

Julho 2015

Hype Cycle for CRM Customer Service and Customer Engagement, 2015

Julho 2015

Hype Cycle for Contact Center Infrastructure, 2015

Março 2015

The Gartner CRM Vendor Guide, 2015

Setembro 2014

How to Onboard Customer Engagement Center Agents

Agosto 2014

Hype Cycle for Content and Social Analytics, 2014

Abril 2014

Understanding the Knowledge Management Vendor Landscape for CRM Customer Service

Julho 2014

Hype Cycle for Customer Analytic Applications, 2014

Julho 2014

Hype Cycle for Advanced Analytics and Data Science, 2014

Julho 2014

Hype Cycle for Digital Workplace, 2014

Julho 2014

Hype Cycle for CRM Customer Service and Customer Engagement, 2014

Julho 2014

Hype Cycle for Contact Center Infrastructure, 2014

Março 2014

The Gartner CRM Vendor Guide, 2014

Março 2014

Market Guide for Contact Center Speech Analytics