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Gartner

Fondata nel 1979, con 17.000 analisti attivi in oltre 100 Paesi, Gartner è la principale società di ricerca e consulenza al mondo con un portfolio clienti composto da 14.000 aziende.

Report

Ottobre 2022

Gartner's Conversational Platform Competitive Landscape

Maggio 2022

Market Guide for Contact Center Workforce Engagement Management

Aprile 2022

Vendor ID Toolkit for Natural Language Technologies

Aprile 2021

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Febbraio 2021

Magic Quadrant for Customer Service BPO

Luglio 2020

Market Guide for Customer Management BPO Service Providers

Aprile 2020

Market Guide for Speech-to-Text Solutions

Gennaio 2020

Demystifying the Data Science Lab and AI Hub for Business Analytics

Dicembre 2019

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Novembre 2019

Creating a Data Strategy

Luglio 2019

Competitive Landscape: Customer Management BPO, Worldwide

Giugno 2019

The Gartner Customer Service Technology Vendor Guide, 2019

Aprile 2019

Market Guide for Mobile Workforce Management Systems for Utilities

Marzo 2019

Market Guide for Customer Management BPO Service Providers

Gennaio 2019

China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2018'

Gennaio 2019

Understanding Your Customers by Using Text Analytics and Natural Language Processing

Dicembre 2018

Competitive Landscape: Customer Management BPO Services

Novembre 2018

Market Guide for Text Analytics

Ottobre 2018

China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2018'

Luglio 2018

Hype Cycle for Data Science and Machine Learning, 2018

Luglio 2018

Hype Cycle for Analytics and Business Intelligence, 2018

Luglio 2018

Hype Cycle for Imaging and Print Services, 2018

Maggio 2018

The Gartner CRM Vendor Guide, 2018

Aprile 2018

China Summary Translation: 'Competitive Landscape: Speech-to-Text Applications'

Marzo 2018

Competitive Landscape: Speech-to-Text Applications

Marzo 2018

Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning

Febbraio 2018

Market Guide for Key Customer Management BPO Service Providers

Novembre 2017

China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2017'

Ottobre 2017

China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2017'

Agosto 2017

Hype Cycle for Imaging and Print Services, 2017

Luglio 2017

Hype Cycle for Analytics and Business Intelligence, 2017

Luglio 2017

Hype Cycle for Data Science and Machine Learning, 2017

Giugno 2017

The Gartner CRM Vendor Guide, 2017

Maggio 2017

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Marzo 2017

Magic Quadrant for Customer Management Contact Center BPO, Worldwide

Dicembre 2016

Market Guide for Customer Service and Support Software, Europe

Dicembre 2016

Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

Novembre 2016

China Summary Translation: 'How Smart Machine Technologies Will Change Knowledge Management'

Novembre 2016

These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity

Ottobre 2016

China Summary Translation: 'Hype Cycle for Business Intelligence and Analytics, 2016'

Luglio 2016

Hype Cycle for Business Intelligence and Analytics, 2016

Luglio 2016

Hype Cycle for Data Science, 2016

Luglio 2016

Hype Cycle for Market Research, 2016

Luglio 2016

How Smart Machine Technologies Will Change Knowledge Management

Maggio 2016

Competitive Landscape: Building Differentiated Customer Management BPO Services

Maggio 2016

The Gartner CRM Vendor Guide, 2016

Dicembre 2015

Market Guide for Text Analytics

Agosto 2015

China Summary Translation: The Gartner CRM Vendor Guide, 2015

Luglio 2015

Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017

Luglio 2015

Hype Cycle for Digital Workplace, 2015

Luglio 2015

Hype Cycle for Advanced Analytics and Data Science, 2015

Luglio 2015

Hype Cycle for Customer Analytic Applications, 2015

Luglio 2015

Hype Cycle for CRM Customer Service and Customer Engagement, 2015

Luglio 2015

Hype Cycle for Contact Center Infrastructure, 2015

Marzo 2015

The Gartner CRM Vendor Guide, 2015

Settembre 2014

How to Onboard Customer Engagement Center Agents

Agosto 2014

Hype Cycle for Content and Social Analytics, 2014

Agosto 2014

Understanding the Knowledge Management Vendor Landscape for CRM Customer Service

Luglio 2014

Hype Cycle for Customer Analytic Applications, 2014

Luglio 2014

Hype Cycle for Advanced Analytics and Data Science, 2014

Luglio 2014

Hype Cycle for Digital Workplace, 2014

Luglio 2014

Hype Cycle for CRM Customer Service and Customer Engagement, 2014

Luglio 2014

Hype Cycle for Contact Center Infrastructure, 2014

Marzo 2014

The Gartner CRM Vendor Guide, 2014

Marzo 2014

Market Guide for Contact Center Speech Analytics