AI for smart e-mail management
This solution uses linguistic, semantic, and text analysis models to interpret emails and PECs (certified emails) from external customers and internal staff. AI algorithms extract information to categorize messages by topic and priority. Additionally, using generative AI, the system drafts responses that can be reviewed by an operator or sent automatically.
Understanding of content and classification into specific categories
Assessment of primary reasons for contact
Alert setup and report generation with export options
Use Case
Identifying complaints about inefficiencies, citizen reports, and messages requiring urgent responses
Automated ticket creation in request management systems
Automated sorting and responses for frequently received emails from the Authority's contact centers
