Gartner
Founded in 1979, with 17,000 active analysts in over 100 countries, Gartner is the world’s leading research and consulting company with a client portfolio of 14,000 companies.
Reports
January 2025
Competitive Landscape: Conversational Solutions
February 2024
Market Guide for Digital Technology and Business
Consulting Services
October 2022
Gartner's Conversational Platform Competitive Landscape
May 2022
Market Guide for Contact Center Workforce Engagement Management
April 2022
Vendor ID Toolkit for Natural Language Technologies
April 2021
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
February 2021
Magic Quadrant for Customer Service BPO
July 2020
Market Guide for Customer Management BPO Service Providers
April 2020
Market Guide for Speech-to-Text Solutions
January 2020
Demystifying the Data Science Lab and AI Hub for Business Analytics
December 2019
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
November 2019
Creating a Data Strategy
July 2019
Competitive Landscape: Customer Management BPO, Worldwide
June 2019
The Gartner Customer Service Technology Vendor Guide, 2019
April 2019
Market Guide for Mobile Workforce Management Systems for Utilities
March 2019
Market Guide for Customer Management BPO Service Providers
January 2019
China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2018'
January 2019
Understanding Your Customers by Using Text Analytics and Natural Language Processing
December 2018
Competitive Landscape: Customer Management BPO Services
November 2018
Market Guide for Text Analytics
October 2018
China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2018'
July 2018
Hype Cycle for Data Science and Machine Learning, 2018
July 2018
Hype Cycle for Analytics and Business Intelligence, 2018
July 2018
Hype Cycle for Imaging and Print Services, 2018
May 2018
The Gartner CRM Vendor Guide, 2018
April 2018
China Summary Translation: 'Competitive Landscape: Speech-to-Text Applications'
March 2018
Competitive Landscape: Speech-to-Text Applications
March 2018
Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning
February 2018
Market Guide for Key Customer Management BPO Service Providers
November 2017
China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2017'
October 2017
China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2017'
August 2017
Hype Cycle for Imaging and Print Services, 2017
July 2017
Hype Cycle for Analytics and Business Intelligence, 2017
July 2017
Hype Cycle for Data Science and Machine Learning, 2017
June 2017
The Gartner CRM Vendor Guide, 2017
May 2017
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
March 2017
Magic Quadrant for Customer Management Contact Center BPO, Worldwide
December 2016
Market Guide for Customer Service and Support Software, Europe
December 2016
Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
November 2016
China Summary Translation: 'How Smart Machine Technologies Will Change Knowledge Management'
November 2016
These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity
October 2016
China Summary Translation: 'Hype Cycle for Business Intelligence and Analytics, 2016'
July 2016
Hype Cycle for Business Intelligence and Analytics, 2016
July 2016
Hype Cycle for Data Science, 2016
July 2016
Hype Cycle for Market Research, 2016
July 2016
How Smart Machine Technologies Will Change Knowledge Management
May 2016
Competitive Landscape: Building Differentiated Customer Management BPO Services
May 2016
The Gartner CRM Vendor Guide, 2016
December 2015
Market Guide for Text Analytics
August 2015
China Summary Translation: The Gartner CRM Vendor Guide, 2015
July 2015
Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017
July 2015
Hype Cycle for Digital Workplace, 2015
July 2015
Hype Cycle for Advanced Analytics and Data Science, 2015
July 2015
Hype Cycle for Customer Analytic Applications, 2015
July 2015
Hype Cycle for CRM Customer Service and Customer Engagement, 2015
July 2015
Hype Cycle for Contact Center Infrastructure, 2015
March 2015
The Gartner CRM Vendor Guide, 2015
September 2014
How to Onboard Customer Engagement Center Agents
August 2014
Hype Cycle for Content and Social Analytics, 2014
August 2014
Understanding the Knowledge Management Vendor Landscape for CRM Customer Service
July 2014
Hype Cycle for Customer Analytic Applications, 2014
July 2014
Hype Cycle for Advanced Analytics and Data Science, 2014
July 2014
Hype Cycle for Digital Workplace, 2014
July 2014
Hype Cycle for CRM Customer Service and Customer Engagement, 2014
July 2014
Hype Cycle for Contact Center Infrastructure, 2014
March 2014
The Gartner CRM Vendor Guide, 2014
March 2014