Interactive e-learning
The unique platform for indexing and search, semantic enrichment, and multilingual capabilities. It also features e-learning sessions, scorecards, gamification, and a business process simulator.
Reduction of training times and costs
Improved productivity
Employee retention
Flexibility and consultation of materials online
Improved customer satisfaction
Optimization of the learning curve
How it works
Our platform, your guide to business success
Our platform provides cutting-edge virtual training for optimizing and managing specialized training on customer engagement processes. It includes e-learning, post-training assessments for agents, gamification, and simulation of operational processes. Simple and effective for your training success.
Highlights
Training and reskilling
An e-learning session for contact center agents to improve their skills.
Management of educational material
Careful analysis of teaching resources with identification of key concepts.
Post-training evaluation
Evaluation of agents’ performance after the training period.
Gamification
Creation and editing of teaching modules based on training needs.
Simulation of operational processes
Analysis of individual and team performance to understand the level of learning.
Use case
- Training and reskilling with highly interactive e-learning sessions and defined learning objectives
- Operational processes simulation and progress and performance analysis
- Simulates operational processes and analyzes progress and performance
