Virtual Training for the Telcommunications sector - Almawave
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Virtual Training

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Interactive e-learning

The unique platform for indexing and search, semantic enrichment, and multilingual capabilities. It also features e-learning sessions, scorecards, gamification, and a business process simulator.

Reduction of training times and costs

Improved productivity

Employee retention

Flexibility and consultation of materials online

Improved customer satisfaction

Optimization of the learning curve

Solution insights

Our solution is designed to simplify and streamline the way you work while making your business more efficient and productive.

How it works

Highlights

Use case

How it works

Our platform, your guide to business success

Our platform provides cutting-edge virtual training for optimizing and managing specialized training on customer engagement processes. It includes e-learning, post-training assessments for agents, gamification, and simulation of operational processes. Simple and effective for your training success.

Highlights

Training and reskilling

An e-learning session for contact center agents to improve their skills.

Management of educational material

Careful analysis of teaching resources with identification of key concepts.

Post-training evaluation

Evaluation of agents’ performance after the training period.

Gamification

Creation and editing of teaching modules based on training needs.

Simulation of operational processes

Analysis of individual and team performance to understand the level of learning.

Use case

  • Training and reskilling with highly interactive e-learning sessions and defined learning objectives
  • Operational processes simulation and progress and performance analysis
  • Simulates operational processes and analyzes progress and performance
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Towards the networks of tomorrow

Discover the power of simplicity. Take advantage of our AI solutions for your business, accelerating innovation and improving the user experience.

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Do you want to make a difference in your business? With our expertise, we will achieve great results together.