Integrated interface for streamlined and effective customer support
Contact Center System that integrates the management of requests from various communication channels (such as phone, email, and chat) into a single interface. It streamlines and accelerates the work of customer service operators by enabling users to resolve simple requests through self-service and supporting more complex processes, such as handling complaint calls. The system automatically identifies and extracts key information, classifies requests based on urgency, and provides operators with recommendations for faster resolution of customer issues.
Caller recognition also by voice (voice print)
Operator media bar with interaction history
Virtual assistant for real-time suggestions to the operator
Use case
Traveler service management
(info on specific topics such as schedules, fidelity cards, lost and found, PRM services, etc.).
Supporting operators through quick searches on requested topics
(refunds for delays, service cancellations, etc.)
Automatic classification of contacts and prioritization with respect to topics and channels (e.g., delays or ongoing strikes)
