Advanced campaign management
The solution automates the management of outbound campaigns across various communication channels, including phone, SMS, and email. It simplifies the sending and collection of surveys while calculating the Net Promoter Score (NPS) to measure customer satisfaction and loyalty.
Management menu for creating campaigns and contact lists
Ability to fully incorporate user feedback
Out-of-the-box analytics to measure the effectiveness of campaigns
Use case
Automated surveys to measure customer satisfaction
Reminders about scheduled trips, season ticket deadlines, etc.
Customized information campaigns (e.g., replacement services for canceled rides, refunds for delays, etc.).
