RAG to support product and service consulting
The solution collects and synthesizes the customer’s historical consumption data and documentation of the operator’s offers, supporting the advisor in identifying the most suitable offer for each consumer’s profile. All information is readily available on dashboards, and with GenAI, the solution automatically provides suggestions and recommendations to efficiently manage customer interactions.
Specific knowledge base based on customer data and products offered by the operator
Natural language search capabilities
Self-generated suggestions for optimal customer management
Use Case
Detailed analysis of the customer's hourly energy consumption
Evaluation of opportunities for combined light-gas offers
Identification of the most suitable tariff for a household's consumption habits
