Almawave included in Gartner® report “Competitive Landscape: Conversational Solutions”

Almawave has been included in the Gartner report “Competitive Landscape: Conversational Solutions”, authored by Arup Roy and published on January 30, 2025, among the leading providers of conversational AI solutions with revenues between $5–10M.

The conversational solutions market is undergoing a profound transformation with the advent of GenAI. Technology and service providers are now called to rethink their strategies and positioning, integrating crucial aspects such as the development of Agentic AI, security, applied GenAI engineering, and governance into their models. In this direction, Almawave has developed models and methodologies designed to ensure the highest level of reliability, security, and transparency in GenAI adoption. Among its flagship projects is Velvet, a family of multilingual, lightweight LLMs that are easily adaptable to different industries and capable of delivering high-quality results.

Almawave technologies provide end-to-end solutions based on artificial intelligence and natural language, designed for the automated and integrated management of voice and text conversations in a multichannel environment. The platforms can sustain automatic dialogues through Agentic AI frameworks, alternating questions and answers between the user and the machine, and enable hybrid scenarios that allow for human operator intervention when necessary.

The full report “Competitive Landscape: Conversational Solutions” is available exclusively to Gartner Portal subscribers.

Source: Gartner Report, Competitive Landscape: Conversational Solutions, By Arup Roy, January, 2025. Gartner® is a registered trademark and service mark of Gartner Inc. and/or its affiliates and has been used herein with permission. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.