Conversation Studio
Simplifying virtual agent development through innovation
What is Conversation Studio?
Conversation Studio is a ready-to-use SaaS application that allows you to create, configure, and deploy virtual assistants.
With advanced language understanding and generation capabilities, it reduces the need for complex designs, ensuring natural interactions without long design and testing cycles.
Key Features
Highly customizable agents
- Full control over the agent’s behavior and tone of voice, ensuring contextually appropriate interactions
- Ability to create certified responses to enhance reliability
Data access and API
- Data retrieval from diverse sources, including structured (relational databases) and unstructured (text documents)
- Dynamic integration of external services through context-driven API activation
Integration and performance control
- Effortless integration of the agent across multiple channels or as a microservice within enterprise applications
- Tools to evaluate agent effectiveness by monitoring responses and performance
How it works?
In the Corpus section, you can configure the information the agent will use and manage FAQs to generate certified responses.
With Database Collection, the agent connects to an external database to enhance its responses, while RESTful connection enables the integration of additional services.
In the Test section, you can validate the agent’s functionality before deploying it across multiple channels and integrating it into various platforms with ease.
Conversation Studio is available on AIWave, Almawave’s proprietary cognitive platform, and can be easily integrated with the client’s existing systems.
Benefits
Speed
Fast development and deployment without the need for language adaptations
Accuracy
Uniform access to information from different corporate sources
Reliability
Accurate responses, enhanced by proprietary RAG techniques
Simplicity
Intuitive configuration, even without coding skills
Efficiency
Valuable support in executing processes
Optimization
Seamless integration with existing systems and internal applications
Our AI Apps
Case Automation
Optimizes customer communication management
Discovery Experience
Optimizes customer communication management
Interaction Analytics
Transforms every interaction into a growth opportunity
