Gartner
Fundada em 1979, com 17 mil analistas ativos em mais de 100 países, a Gartner é a empresa líder mundial em pesquisa e consultoria com uma carteira de clientes de 14.000 empresas.
Relatórios
Janeiro 2025
Competitive Landscape: Conversational Solutions
Fevereiro 2024
Market Guide for Digital Technology and Business
Consulting Services
Outubro 2022
Gartner's Conversational Platform Competitive Landscape
Maio 2022
Market Guide for Contact Center Workforce Engagement Management
Abril 2022
Vendor ID Toolkit for Natural Language Technologies
Abril 2021
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Fevereiro 2021
Magic Quadrant for Customer Service BPO
Julho 2020
Market Guide for Customer Management BPO Service Providers
Abril 2020
Market Guide for Speech-to-Text Solutions
Janeiro 2020
Demystifying the Data Science Lab and AI Hub for Business Analytics
Dezembro 2019
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Novembro 2019
Creating a Data Strategy
Julho 2019
Competitive Landscape: Customer Management BPO, Worldwide
Junho 2019
The Gartner Customer Service Technology Vendor Guide, 2019
Abril 2019
Market Guide for Mobile Workforce Management Systems for Utilities
Março 2019
Market Guide for Customer Management BPO Service Providers
Janeiro 2019
China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2018'
Janeiro 2019
Understanding Your Customers by Using Text Analytics and Natural Language Processing
Dezembro 2018
Competitive Landscape: Customer Management BPO Services
Novembro 2018
Market Guide for Text Analytics
Outubro 2018
China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2018'
Julho 2018
Hype Cycle for Data Science and Machine Learning, 2018
Julho 2018
Hype Cycle for Analytics and Business Intelligence, 2018
Julho 2018
Hype Cycle for Imaging and Print Services, 2018
Maio 2018
The Gartner CRM Vendor Guide, 2018
Abril 2018
China Summary Translation: 'Competitive Landscape: Speech-to-Text Applications'
Março 2018
Competitive Landscape: Speech-to-Text Applications
Março 2018
Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning
Fevereiro 2018
Market Guide for Key Customer Management BPO Service Providers
Novembro 2017
China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2017'
Outubro 2017
China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2017'
Agosto 2017
Hype Cycle for Imaging and Print Services, 2017
Julho 2017
Hype Cycle for Analytics and Business Intelligence, 2017
Julho 2017
Hype Cycle for Data Science and Machine Learning, 2017
Junho 2017
The Gartner CRM Vendor Guide, 2017
Maio 2017
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Março 2017
Magic Quadrant for Customer Management Contact Center BPO, Worldwide
Dezembro 2016
Market Guide for Customer Service and Support Software, Europe
Dezembro 2016
Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
Novembro 2016
China Summary Translation: 'How Smart Machine Technologies Will Change Knowledge Management'
Novembro 2016
These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity
Outubro 2016
China Summary Translation: 'Hype Cycle for Business Intelligence and Analytics, 2016'
Julho 2016
Hype Cycle for Business Intelligence and Analytics, 2016
Julho 2016
Hype Cycle for Data Science, 2016
Julho 2016
Hype Cycle for Market Research, 2016
Julho 2016
How Smart Machine Technologies Will Change Knowledge Management
Maio 2016
Competitive Landscape: Building Differentiated Customer Management BPO Services
Maio 2016
The Gartner CRM Vendor Guide, 2016
Dezembro 2015
Market Guide for Text Analytics
Agosto 2015
China Summary Translation: The Gartner CRM Vendor Guide, 2015
Julho 2015
Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017
Julho 2015
Hype Cycle for Digital Workplace, 2015
Julho 2015
Hype Cycle for Advanced Analytics and Data Science, 2015
Julho 2015
Hype Cycle for Customer Analytic Applications, 2015
Julho 2015
Hype Cycle for CRM Customer Service and Customer Engagement, 2015
Julho 2015
Hype Cycle for Contact Center Infrastructure, 2015
Março 2015
The Gartner CRM Vendor Guide, 2015
Setembro 2014
How to Onboard Customer Engagement Center Agents
Agosto 2014
Hype Cycle for Content and Social Analytics, 2014
Abril 2014
Understanding the Knowledge Management Vendor Landscape for CRM Customer Service
Julho 2014
Hype Cycle for Customer Analytic Applications, 2014
Julho 2014
Hype Cycle for Advanced Analytics and Data Science, 2014
Julho 2014
Hype Cycle for Digital Workplace, 2014
Julho 2014
Hype Cycle for CRM Customer Service and Customer Engagement, 2014
Julho 2014
Hype Cycle for Contact Center Infrastructure, 2014
Março 2014
The Gartner CRM Vendor Guide, 2014
Março 2014