Gartner
Fondata nel 1979, con 17.000 analisti attivi in oltre 100 Paesi, Gartner è la principale società di ricerca e consulenza al mondo con un portfolio clienti composto da 14.000 aziende.
Report
Gennaio 2025
Competitive Landscape: Conversational Solutions
Febbraio 2024
Market Guide for Digital Technology and Business
Consulting Services
Ottobre 2022
Gartner's Conversational Platform Competitive Landscape
Maggio 2022
Market Guide for Contact Center Workforce Engagement Management
Aprile 2022
Vendor ID Toolkit for Natural Language Technologies
Aprile 2021
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Febbraio 2021
Magic Quadrant for Customer Service BPO
Luglio 2020
Market Guide for Customer Management BPO Service Providers
Aprile 2020
Market Guide for Speech-to-Text Solutions
Gennaio 2020
Demystifying the Data Science Lab and AI Hub for Business Analytics
Dicembre 2019
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Novembre 2019
Creating a Data Strategy
Luglio 2019
Competitive Landscape: Customer Management BPO, Worldwide
Giugno 2019
The Gartner Customer Service Technology Vendor Guide, 2019
Aprile 2019
Market Guide for Mobile Workforce Management Systems for Utilities
Marzo 2019
Market Guide for Customer Management BPO Service Providers
Gennaio 2019
China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2018'
Gennaio 2019
Understanding Your Customers by Using Text Analytics and Natural Language Processing
Dicembre 2018
Competitive Landscape: Customer Management BPO Services
Novembre 2018
Market Guide for Text Analytics
Ottobre 2018
China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2018'
Luglio 2018
Hype Cycle for Data Science and Machine Learning, 2018
Luglio 2018
Hype Cycle for Analytics and Business Intelligence, 2018
Luglio 2018
Hype Cycle for Imaging and Print Services, 2018
Maggio 2018
The Gartner CRM Vendor Guide, 2018
Aprile 2018
China Summary Translation: 'Competitive Landscape: Speech-to-Text Applications'
Marzo 2018
Competitive Landscape: Speech-to-Text Applications
Marzo 2018
Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning
Febbraio 2018
Market Guide for Key Customer Management BPO Service Providers
Novembre 2017
China Summary Translation: 'Hype Cycle for Data Science and Machine Learning, 2017'
Ottobre 2017
China Summary Translation: 'Hype Cycle for Analytics and Business Intelligence, 2017'
Agosto 2017
Hype Cycle for Imaging and Print Services, 2017
Luglio 2017
Hype Cycle for Analytics and Business Intelligence, 2017
Luglio 2017
Hype Cycle for Data Science and Machine Learning, 2017
Giugno 2017
The Gartner CRM Vendor Guide, 2017
Maggio 2017
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
Marzo 2017
Magic Quadrant for Customer Management Contact Center BPO, Worldwide
Dicembre 2016
Market Guide for Customer Service and Support Software, Europe
Dicembre 2016
Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
Novembre 2016
China Summary Translation: 'How Smart Machine Technologies Will Change Knowledge Management'
Novembre 2016
These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity
Ottobre 2016
China Summary Translation: 'Hype Cycle for Business Intelligence and Analytics, 2016'
Luglio 2016
Hype Cycle for Business Intelligence and Analytics, 2016
Luglio 2016
Hype Cycle for Data Science, 2016
Luglio 2016
Hype Cycle for Market Research, 2016
Luglio 2016
How Smart Machine Technologies Will Change Knowledge Management
Maggio 2016
Competitive Landscape: Building Differentiated Customer Management BPO Services
Maggio 2016
The Gartner CRM Vendor Guide, 2016
Dicembre 2015
Market Guide for Text Analytics
Agosto 2015
China Summary Translation: The Gartner CRM Vendor Guide, 2015
Luglio 2015
Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017
Luglio 2015
Hype Cycle for Digital Workplace, 2015
Luglio 2015
Hype Cycle for Advanced Analytics and Data Science, 2015
Luglio 2015
Hype Cycle for Customer Analytic Applications, 2015
Luglio 2015
Hype Cycle for CRM Customer Service and Customer Engagement, 2015
Luglio 2015
Hype Cycle for Contact Center Infrastructure, 2015
Marzo 2015
The Gartner CRM Vendor Guide, 2015
Settembre 2014
How to Onboard Customer Engagement Center Agents
Agosto 2014
Hype Cycle for Content and Social Analytics, 2014
Agosto 2014
Understanding the Knowledge Management Vendor Landscape for CRM Customer Service
Luglio 2014
Hype Cycle for Customer Analytic Applications, 2014
Luglio 2014
Hype Cycle for Advanced Analytics and Data Science, 2014
Luglio 2014
Hype Cycle for Digital Workplace, 2014
Luglio 2014
Hype Cycle for CRM Customer Service and Customer Engagement, 2014
Luglio 2014
Hype Cycle for Contact Center Infrastructure, 2014
Marzo 2014
The Gartner CRM Vendor Guide, 2014
Marzo 2014