Digital Monitoring for the transport sector - Almawave
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Digital Monitoring

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Valuable online opinions

This solution collects a range of content, reports, and reviews published in over 130 online sources in real time and analyzes the actual perception of your hub of interest (stations, ports, airports, etc.). It helps you understand how people talk about your products and services, along with the most discussed topics, weak points that need improvement, and sentiment towards your competitors. It is easy to configure and is already integrated into the AlmavivA portals.

A snapshot of what's happening online

Sentiments and opinions constantly monitored

Real-time collection of conversations

Monthly processing of results

Defined classification of topics

Real-time monitoring of the progress of an event

Solution insights

Our solution is designed to simplify and streamline your way of working while making your business more efficient and productive.

How it works

Highlights

Ready-to-use digital monitoring

Use case

How it works

The echo of events in real time

This solution collects content produced on various digital and social channels to learn about the needs, opinions, and moods of people talking about a specific topic associated with an event. Advanced AI algorithms are used to monitor the acquired data, promptly recognize new or critical situations, and analyze the contents of interest by evaluating the popularity of a topic. In addition, our proprietary deep learning algorithm automatically calculates the sentiment associated with user-posted content, ensuring the highest quality output.

Highlights

Proprietary algorithms

AI algorithms to calculate “sentiment” on the various topics, ensuring the highest data quality.

Customizable dashboards

A detailed information framework according to the different needs of recipients.

Creation of alerts

Immediate alerts in the event of critical content and timely intervention.

Multi-channel

Constant monitoring of all major web and social platforms.

Dedicated reporting

Regular reports with analysis of popularity, topics, opinions, etc.

Ready-to-use digital monitoring

Tourism

Digital Monitoring

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Healthcare

Digital Monitoring

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Central Government

Digital Monitoring

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Use case

An emotion-driven journey

A direct connection with customers, step by step, to inspect sentiment in real time and turn every journey into an exceptional experience.

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The challenge

A public transportation company chose Almawave technology to analyze customer sentiment in real time at various stages of the trip in order to offer travel increasingly in line with the public’s expectations.

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The solution

Our team of experts exploited big data from social networks and the web to capture and analyze opinions and evaluations about their own and other brands’ services, even in multiple languages.

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The result

The solution generates snapshots of everything from brands and categories of interest to dozens of dashboards and related indicators in order to make more accurate decisions in line with users’ needs.

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Towards the new era of mobility

Discover the power of simplicity. Take advantage of our AI solutions for your business, accelerating innovation and improving the user experience.

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Do you want to make a difference in your business? With our expertise, we will achieve great results together.