Integrated interface for streamlined and effective customer support
Contact Center System that integrates the management of requests from different communication channels (such as phone, email, chat) into a single front end. It facilitates and accelerates the work of customer service operators enabling users to self-service resolution of the simplest requests and supporting more complex processes such as handling complaint calls. The system is capable of automatically identifying and extracting key information, classifying requests according to their urgency, and providing operator recommendations for faster resolution of customer problems.
Voice-based customer identification with access to their data and past interactions
Automatic dispatching of requests to specialized technicians
Sending of customized messages and service quality surveys
Use case
Consumption detail requests
Supply interruption reporting
Handling refunds for undelivered fuel
Tariff plan change requests
Fault reports
