Almawave recognized by CIO Review among top 10 cutting-edge companies for conversational AI solutions | Almawave
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21 December 2022

Almawave recognized by CIO Review among top 10 cutting-edge companies for conversational AI solutions

Almawave has been recognized by CIO Review as one of 10 companies at the forefront of providing conversational AI solutions that enable business improvement and transformation. Specifically, Almawave’s solutions are able to facilitate interaction in highly complex situations, for example in communications between citizens and government agencies such as Inps.
“Our approach to conversational AI is twofold. On the one hand, our solutions ensure an understanding of users’ needs and behaviors, and on the other hand, they monitor the feedback provided, which should be corrected and appropriate. Responses are automatically retrieved from internal and external knowledge bases, through a variety of voice and text channels”-said Raniero Romagnoli, CTO of Almawave. “For us, conversational AI is a search system that keeps talking”- adds Romagnoli in the CIO Review article.
In this strategic area Almawave has demonstrated potential and expertise. Its high competence has also been noted by market analysts. Competitive advantage is also given by the recent AIWave platform that has Composite AI at its core: thanks to the combination of different AI techniques, it is possible to readily understand the customer’s needs and meet each of his requests in a personalized way.

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