Almawave recognized among the Medium $12M-$100M revenue vendors in The Customer Feedback Management Landscape, Q3 2022 report | Almawave
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7 October 2022

Almawave recognized among the Medium $12M-$100M revenue vendors in The Customer Feedback Management Landscape, Q3 2022 report

Almawave, a leading Italian company in Artificial Intelligence and natural language analysis, with an offering based on cutting-edge proprietary technology and applied services to realize the potential of AI in the digital evolution of businesses and public administrations, has been recognized and included in Forrester’s The Customer Feedback Management Landscape, Q3 2022 – Forrester’s Overview of 40 Providers report.

In Forrester’s analysis, Customer Feedback Management (CFM) solutions can be used to “improve customer understanding, drive employee engagement and action, and measure the impact of customer experience (CX) initiatives.”

Customer Feedback Management solutions are supporting a growing number of use cases. Forrester’s report shows that companies today are focusing on 10 use cases: VoC collection & management, CX measurement, closed-loop case management, customer analytics, integrated VoC analytics, customer journey orchestration, contact center conversation intelligence, voice of the employee/partner for CX, voice of the employee for EX, and social intelligence, with the top 5 relevant to Forrester’s customers identified as: VoC collection & management, CX measurement, closed-loop case management, integrated VoC analytics, and voice of the employee/partner for CX.

Forrester subscribers (or those interested in purchasing) can view the full report here.

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