ALL IN ONE: A NEW FRONTIER IN INTERACTING WITH CUSTOMER, SYSTEMS AND INFORMATION
Much more than just new analytics, multi-channel CRM and knowledge management; the “Customer Centric Suite” integrates all key drivers of emerging technological innovations – semantics, statistics, automatic speech recognition, and adaptive interface – ushering in a new frontier for “multi-channel” Customer-enterprise interaction management, understanding needs and real-time searching for processes and knowledge.
PEOPLE CENTERED APPLICATIONS: PEOPLE FIRST
This new generation of applications enables companies to user and consumer easy and friendly interactions, at the same time providing managers with a comprehensive, strategic vision of products and services, and transforming both Customer and employee experience.
Iride Customer Centric suite consists of several joint modules capable of transforming user experience, as well as providing correct and comprehensive data on Customer needs.