Thanks to sophisticated voice recognition systems and natural language-based semantic-ontological interpretation, Iride Voice enables easy, fast and effective identification, understanding and interpretation of Customer requirements, by tracking and extracting concepts of interest.
This solution offers advanced analytics and knowledge management systems, designed to provide useful data for churn prevention process re-engineering, marketing insight, claims and training.
Iride Voice allows for the continuous & affordable acquisition, analysis and understanding of customer and operational needs directly from your conversations with customers.
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