Iride ONE Natural Interface is the one single Front-End for easier multi-channel Customer Contact Management: a new way of Customer interaction Management.
Thanks to semantic contextualisation, users easily and intuitively access only information really required to manage contacts. This makes the focus on sales processes and customer management possible.
The platform introduces important quality and efficiency features: it dramatically reduces the time spent training with the tools, so enabling a new logic of multi-channel engagement and dramatically reducing latitude in contact management and the average service delivery times.
Furthermore, Iride ONE Natural Interface also provides a wealth of quality information, semantic business intelligence and multi-channel statistics. This allows the addressing of real time reasons for contact and the identification of emerging trends, upon occurrence.
Do you want to discover how Iride Iride ONE NATURAL INTERFACEcan be implemented by your company?
Contact us to receive all the information you need: firstname.lastname@example.org