Iride CRM is Almawave semantic-ontological solution that, starting from a need expressed using a natural language, enables high-performance and precision document classification.

It integrates with main CRM Call Center (Siebel, Peoplesoft, etc.) systems and improves Customer Relationship Management, enabling Operators to map requirements in a natural language and obtain the best contact classification in real-time.

With Iride CRM it is therefore possible to improve the quality of the classification (classification accuracy is increased from about 60% with traditional systems to more than 95%) and guarantee more efficiency at average contact management times (-5%10% average service time).
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